PRIVACY POLICY

1. Introduction

Culina Australia (ABN 58284598677) (the Company) is an organisation that provides recipes, cooking tips, entertainment, and merchandise. References to “Culina”, “we”, “us”, or “our” in this Privacy Policy refer to Culina Australia or Brent Smith. In this Privacy Policy:

‘You’ means an individual or company who accesses the Website or Social media platforms owned or operated by the Company, including a verified account holder.
‘Website’ means www.culina.au.
‘Social Media’ means our Instagram, Facebook, Twitter, LinkedIn, or any other social media platform owned or operated by the Company.
‘Digital products’ means any information viewed or accessed on the Website or Social media.

2. General

The Company is bound by the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs). The APPs protect the confidentiality of information and the privacy of individuals by regulating how personal information is collected, used, disclosed, and managed. Personal information refers to information or opinions about an identified or reasonably identifiable individual.

This policy explains the types of personal information that we may collect and hold, how that information is used, with whom it may be shared, and how you can contact us with concerns or questions.

3. Your Consent

By using the Website, Social Media, and/or any other platform referencing this Privacy Policy, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy, the Privacy Act, and other applicable privacy laws.

4. Why We Collect Personal Information

We collect personal information to develop, provide, and improve our products and services, verify visitors and customers, and meet the needs and requests of individuals we engage with. We also collect information to meet legal obligations.

5. Information We Collect

The personal information we may collect includes:

Contact information: Name, email address, postal address, payment details, and company information.
User preferences and profile information: Login details, marketing preferences, comments, feedback, and user data (see Analytics and Cookies).

6. How We Collect Information

We collect personal information directly from you when you:

Create an account with us.
Purchase a product.
Provide services to us.
Use our website or engage with the Company.

We may also collect information from publicly available sources, such as other websites and social media platforms. Currently, we do not collect any sensitive information.

7. Billing Information

The Company may collect billing information such as payment card details. Third-party payment gateway providers are used for online transactions, and the information collected is required to fulfill customer orders.

8. Analytics and Cookies

We collect statistical information about visitors to our Website and Social Media using analytics services such as Google Analytics and social media pixels from TikTok, Facebook, and Instagram. These services use cookies to help us understand how visitors access and utilize our platforms.

You may disable cookies through your browser settings, but this may impact your experience on the Website. Cookies do not store any sensitive personal information.

9. How We Use and Disclose Your Personal Information

We may use your personal information for purposes described in this Privacy Policy, or for related purposes reasonably expected by you, or as required by law. This includes:

Responding to your queries or feedback.
Analyzing and improving our business.
Authenticating users for access to digital products.
Facilitating your participation in forums, events, and educational activities.

We may disclose your information to other members of our team but will only share your information with third parties when you have explicitly consented.

10. Disclosure of Personal Information to Other Parties

We do not sell or license your personal information to third parties. We may, however, disclose your personal information to third parties as required by law or authorized by the Privacy Act.

11. Security and Management of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure by:

Limiting access to personal information.
Requiring third-party providers to implement security measures.
Putting electronic and procedural safeguards in place.

If we no longer require your personal information, we will take reasonable steps to destroy or permanently de-identify it.

12. Data Breaches

In the unlikely event of a data breach, we will notify you and the Office of the Australian Information Commissioner (OAIC), as required by law. We will provide details about the breach and recommend steps you should take in response.

13. Links to Other Websites or Social Media

Our Website and Social Media may include links to third-party websites. We are not responsible for the privacy practices of these external platforms and recommend reviewing their privacy statements.

14. Requests to Stop Direct Marketing

If you request that we stop facilitating direct marketing, we will comply with that request.

15. Accessing the Information We Hold About You

You may request access to the personal information we hold about you. To do so, please contact us in writing at info@culina.au with the subject: “Accessing Personal Information.”

16. Updating Your Personal Information

If you believe that the personal information we hold is incorrect or out of date, please contact us at info@culina.au with the subject: “Updating My Personal Information.”

17. Updates to This Policy

This Privacy Policy will be reviewed periodically to account for changes in law, technology, and our business practices.

18. Complaints

If you believe that we have not complied with your legal rights or privacy laws, you may contact our Privacy Officer

19. Contact Information

Brent Smith
Email: info@culina.au

We will respond to all complaints and correspondence promptly.